Yourprgstore > Payment & Refund Policy

Payment & Refund Policy

Payment & Refund Policy

Payment & Refund Policy

This Payment & Refund Policy explains how payments, digital delivery,
cancellations, and refunds work on Yourprgstore.com.

1. Products and Services

Yourprgstore.com provides online services and digital products, including
fitness programs, training guides, educational materials, online consultations,
mentorship, personal development support, and online business guidance.

All products and services are provided remotely through the internet.
We do not provide physical delivery.

2. Payment Methods

Customers can pay for digital products, online fitness programs,
consultations, and mentorship services using the payment methods available
on the website at the time of purchase.

Available payment methods may depend on the customer’s location, selected
product or service, and payment provider availability.

Payments are one-time payments unless clearly stated otherwise on the website.
We do not automatically charge customers without their confirmation.

3. Payment Processing

Payments are processed through available third-party payment providers.
We do not store full bank card details on our website.

Payment processing may be subject to additional verification, security checks,
or provider rules depending on the selected payment method and customer location.

4. Prices

Prices are displayed on the website or provided to the customer before payment.

Ready-made digital products and training programs usually have a fixed price.
Individual consultations, mentorship, and personal support may have different
prices depending on the selected format, duration, amount of work, preparation,
and level of support required.

Prices may be displayed in USD, UAH, or another available currency depending
on the selected payment method, customer location, and website settings.

5. Payment Confirmation

After successful payment, the customer receives access to the selected digital
product, training program, educational material, consultation, or online support
according to the chosen format.

Access may be provided automatically through the website, by email, through a
download link, messenger, or manually by the administrator if required.

6. Digital Delivery

All products and services are delivered electronically. Digital products may be
delivered through the website, email, download link, messenger, or another agreed
online communication channel.

No physical shipping or physical delivery is required.

7. Delivery Time

Ready-made digital products are usually delivered shortly after successful payment.
In some cases, delivery may take additional time due to payment verification,
technical issues, incorrect contact information, or manual processing.

Individual consultations and mentorship services are scheduled and provided
according to the agreed format and availability.

8. Refund Policy

We want our customers to feel confident when purchasing our digital fitness
programs, training guides, educational materials, consultations, and online
support services.

Because our products are provided in a digital format, refund requests are
reviewed individually depending on the type of product or service, delivery
status, and whether access to the product has already been provided.

9. Refund Period

Customers may request a refund within 14 days from the date of purchase.

A refund may be available if:

  • the customer purchased the wrong product by mistake;
  • the customer did not receive access to the purchased product;
  • there was a duplicate payment;
  • there was an incorrect charge;
  • there was a technical issue that prevented access to the product;
  • the purchased product was not delivered;
  • the service has not yet started or has not yet been provided.

10. Digital Products

Digital products include fitness programs, training guides, educational materials,
downloadable files, online documents, video materials, and other digital content.

If access to a digital product has already been provided, downloaded, opened,
used, or delivered to the customer, a refund may be limited or unavailable.

However, if the customer believes that the product does not match the description
on the website or there was a technical or delivery issue, they should contact us.
We will review the situation individually and try to find a fair solution.

11. Fitness Programs and Training Guides

Fitness programs and training guides are informational and educational digital products.

Results may vary depending on the customer’s health condition, fitness level,
discipline, nutrition, consistency, and individual circumstances. We do not
guarantee specific physical results.

If the customer feels that the program is not suitable for them, they may contact
us within 14 days after purchase. We may review the request and, where possible,
offer a replacement product, additional guidance, adjustment of the program,
or a refund depending on the situation.

12. Consultations, Mentorship, and Online Support

Refund requests for consultations, mentorship, personal support, or online guidance
may be reviewed individually.

If the consultation, mentorship session, personal support, or agreed work has
already started, been delivered, or completed, a refund may not be available.

If the customer wants to cancel or reschedule a consultation, they should contact
us in advance. Rescheduling may be possible depending on availability.

13. Non-Refundable Cases

Refunds may not be available if:

  • the digital product has already been delivered and accessed;
  • the customer has downloaded, opened, used, or received the product;
  • the consultation or mentorship service has already been provided;
  • the customer provided incorrect contact information and did not contact us to correct it;
  • the refund request is made after 14 days from the purchase date;
  • the customer simply changed their mind after receiving access to the digital product.

14. Technical Issues

If the customer has any technical problems with access, download, email delivery,
or receiving the purchased product, they should contact us first.

We will review the issue and provide access manually if needed. If the issue
cannot be resolved, we may review the refund request individually.

15. Chargebacks and Disputes

If there is any issue with the order, payment, access, or digital delivery,
the customer should contact us before opening a dispute or chargeback.

We are ready to review the situation, provide access manually, correct any
technical issue, or help resolve the problem.

16. Customer Responsibility

The customer is responsible for providing accurate contact information, including
correct email address and other communication details required to receive the
product or service.

If the customer provides incorrect contact information, delivery may be delayed
until the customer contacts us with the correct details.

17. How to Request a Refund

To request a refund, the customer should contact us within 14 days from the date
of purchase and provide:

  • order number or payment confirmation;
  • email address used for the purchase;
  • name of the purchased product or service;
  • reason for the refund request;
  • screenshots or additional details if needed.

Refund requests are reviewed individually. We aim to resolve each issue fairly
and reasonably.

18. Contact

For payment, access, delivery, or refund questions, please contact us through
the contact form on the website or by email.

Email: toughfp@gmail.com
Website: https://yourprgstore.com/